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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A popup will appear. It includes exhaustive information about all the operations that you can carry out on that particular page. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast selection of tutorial video clips clarifying how to use our web hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, take a gaze at our comprehensive Frequently Asked Questions section, which contains questions asked by actual individuals and provides practical solutions. We regulary update our FAQ database with new entries in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, we have a fantastic team of support engineers available 24x7 and ready to assist you with any issue. Each trouble ticket you open will be responded to in less than one hour (the average support ticket response time is only twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 285729

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com